Privacy Policy

Last updated: 20.12.2021

Edgewall, Incorporated (“Dijisoft Limited”) is committed to respecting and protecting your personal privacy. The following Privacy Policy applies to the information we collect from users through the Edgewall Service that is available at edgewall.io (the “Service”).

Information we collect

Registration and Order

In order to use our Service, a user must first sign-up and create an Account. During registration a user is required to provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes, and if we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

This site requires the use of browser cookies. Cookies are messages written in your Web browser. The messages store information so that our site immediately recognizes you each time you visit our site. This permits us to personalize our site for each member, allow access to the secure parts of our site that individual members have registered for and provide members with up-to-date information about their own account.

Log Files

We use cookies to store visitor preferences, record session information, such as items that visitors add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site, customize web page content based on visitors' browser type or other information that the visitor sends.

What we do with information we collect

Do Any Third Parties Receive or Collect your Information Through Edgewall?

We use a credit card processing company to bill users for goods and services. This company will also perform a card authorization and fraud check, but this company does not retain, share, store or use personally identifiable information for any secondary purposes and is subject to appropriate confidentiality and security obligations with respect to the information it processes. We also provide information to our affiliated companies with whom we are collaborating in connection with the provision of the Service and who implement the same security and confidentiality measures as we implement. We also may be legally required to disclose your personal information in connection with (a) satisfying applicable law, legal process or a governmental request, (b) enforcing the terms of the applicable license and subscription agreement, (c) detecting, preventing, or otherwise addressing fraud, security or technical issues, or (d) protecting against harm to users or the public as required or permitted by law Except as set forth above, we will not transfer your personal information to an unrelated third party without your consent.

Opt-in and out

Our users are given the opportunity to 'opt-out' from receiving certain offers from us. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Special offers

We send all new members a welcoming email to verify password and username, in addition, members who subscribe to our service will also receive an email each time their subscription is renewed. Members also may occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, users may elect whether or not to receive these types of communications.

Service updates

We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email.

Security

Edgewall takes appropriate measures to protect our users' personal information from unauthorized access or disclosures.Personal information such as a credit card number or social security number that is submitted by a user during the registration process is encrypted and is protected with SSL, encryption software that is standard in the industry. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

In addition to using SSL encryption to protect sensitive information online, we also protect user-information off-line. All of our users' information (whether or not sensitive) is restricted in our offices. Only employees who need to know personally identifiable information in connection with our provision of the Service (for example, our billing clerk or a customer service representative) are granted access to such information. Our employees are kept up to date on our security and privacy policies and practices and are regularly reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.If you have any questions about the security at our website, you can send an email to contact@edgewall.io.

Updating personal information

If your address or other personally identifiable information changes, or if you no longer desire to use our service, we provide a way to correct, update or request the deletion of the personal information you provided to us. This can be done by emailing our Customer Support at contact@edgewall.io.

Notifications of changes

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). If you would like to be notified by email if and when material changes are made to this policy, please opt in to receiving such email notifications by sending an email from the email address at which you wish to receive the notification to contact@edgewall.io and put “privacy policy change list” in the subject line.